GENERAL TERMS AND CONDITIONS Raedacademy BV

Definitions

1. Raedacademy BV: Raedacademy BV, established in Alkmaar, Chamber of Commerce no. 72118202.
2. Customer: the person with whom Raedacademy BV has entered into an agreement.
3. Parties: Raedacademy BV and customer together.
4. Consumer: a customer who is an individual acting for private purposes.

Applicability

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Raedacademy BV.
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Prices

1. All prices used by Raedacademy BV are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Raedacademy BV is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. The price with regard to services is determined by Raedacademy BV on the basis of the actual working hours.
4. The price is calculated according to the usual hourly rates of Raedacademy BV, valid for the period in which he carries out the work, unless a different hourly rate has been agreed.
5. If the parties have agreed on a total amount for a service provided by Raedacademy BV, this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which can not be deviated from.
6. Raedacademy BV is entitled to deviate up to 10% of the target price.
7. If the target price exceeds 10%, Raedacademy BV must let the customer know in due time why a higher price is justified.
8. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
9. Raedacademy BV has the right to adjust prices annually Raedacademy BV.
10. Raedacademy BV will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
11. The consumer has the right to terminate the contract with Raedacademy BV if he does not agree with the price increase.

Consequences of late payment

1. If the customer does not pay within the agreed term, Raedacademy BV is entitled to charge an interest of 1% per month from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Raedacademy BV.
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Raedacademy BV may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Raedacademy BV on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by Raedacademy BV, he is still obliged to pay the agreed price to Raedacademy BV.

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Settlement

The customer waives his right to settle any debt to Raedacademy BV with any claim on Raedacademy BV.

Insurance

1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
* goods delivered that are necessary for the execution of the underlying agreement
* goods being property of Raedacademy BV that are present at the premises of the customer
* goods that have been delivered under retention of title
2. At the first request of Raedacademy BV , the customer provides the policy for these insurances for inspection.

Guarantee

When parties have entered into an agreement with services included, these services only contain best-effort obligations for Raedacademy BV, not obligations of results.

Performance of the agreement

1. Raedacademy BV executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Raedacademy BV has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that Raedacademy BV can start the implementation of the agreement on time.
5. If the customer has not ensured that Raedacademy BV can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer

1. The customer shall make available to Raedacademy BV all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, Raedacademy BV will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by Raedacademy BV and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Duration of the agreement

1. The agreement between Raedacademy BV and the customer is entered into for the duration of 1 weeks, unless it results otherwise from the nature of the agreement or if the parties have expressly agreed otherwise in writing.
2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month / the agreement ends at the end of the fixed term.
3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give Raedacademy BV a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.

Confidentiality

1. The client keeps any information he receives (in whatever form) from Raedacademy BV confidential.
2. The same applies to all other information concerning Raedacademy BV of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Raedacademy BV.
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:
* which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer’s duty to confidentiality
* which is made public by the customer due to a legal obligation
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

Penalties

1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Raedacademy BV an immediately due and payable fine of € 5.000 1.000 for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Raedacademy BV including its right to claim compensation in addition to the fine.

Indemnity

The customer indemnifies Raedacademy BV against all third-party claims that are related to the products and/or services supplied by Raedacademy BV.

Complaints

1. The customer must examine a product or service provided by Raedacademy BV as soon as possible for possible shortcomings.
2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Raedacademy BV of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
3. Consumers must inform Raedacademy BV of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Raedacademy BV is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Raedacademy BV being forced to perform other work than has been agreed.

Giving notice

1. The customer must provide any notice of default to Raedacademy BV in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Raedacademy BV (in time).

Joint and several Client liabilities

If Raedacademy BV enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Raedacademy BV under that agreement.

Liability of Raedacademy BV

1. Raedacademy BV is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Raedacademy BV is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Raedacademy BV is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Raedacademy BV is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and can not lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

Every right of the customer to compensation from Raedacademy BV shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.

Dissolution

1. The customer has the right to dissolve the agreement if Raedacademy BV imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfillment of the obligations by Raedacademy BV is not permanent or temporarily impossible, dissolution can only take place after Raedacademy BV is in default.
3. Raedacademy BV has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Raedacademy BV good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure

1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Raedacademy BV in the fulfillment of any obligation to the customer cannot be attributed to Raedacademy BV in any situation independent of the will of Raedacademy BV, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Raedacademy BV .
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Raedacademy BV cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Raedacademy BV can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Raedacademy BV does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement 1. 2. 3. 4. 1. 2. 1. 2. 1. 2. If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

Raedacademy BV is entitled to amend or supplement these general terms and conditions. Changes of minor importance can be made at any time. Major changes in content will be discussed by Raedacademy BV with the customer in advance as much as possible. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights

1. The customer can not transfer its rights deferring from an agreement with Raedacademy BV to third parties without the prior written consent of Raedacademy BV .
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Raedacademy BV had in mind when drafting the conditions on that issue.

Applicable law and competent court

1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Raedacademy BV is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Drawn up on 03 januari 2020.

Raedacademy
Geestersingel 67
1815BB ALKMAAR

+316-51483867

E-mail: c.struik@raedacademy.com

Registered with the American Board of NLP, American Board of Hypnotherapy and Time Line Therapy (R) Association.

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